Our popular programs have been supporting our clients’ needs for over 20 years. We’ll work with you to meet your company’s current in-person guidelines.
Have you put a hold on face-to-face meetings?
Give us a call and let’s figure out how you can reap the benefits of these programs.
Managing the Dynamics of Change
Ironically, the only constant we can rely on is change. For corporations to survive and grow in this economy, they must be able to adapt and evolve. Managers who understand the dynamics of change are less likely to hinder transformation and are better able to help themselves and their teams stay productive through times of uncertainty.
It is often said that people don’t leave companies – they leave bosses. Leadership style can hugely influence employee engagement and, thus, your potential for success. This course will provide participants with an understanding of the fundamental differences between managing and leading, and which is required for various situations.
Roles & Functions of the Supervisor
Supervisors wear many different hats throughout the day, from time-manager to motivator to performance evaluator. This workshop focuses on two of the most critical skills for Supervisors to master: Setting expectations and coaching for development. The workshop will also explore the balance between being a friend and being the boss and common managerial mistakes to avoid.
You never get a second chance to make a great first impression. Everything from how you dress, to your attitude, to your communication style impacts other’s perception of you as a professional and a star performer. This program helps employees ensure that they are making a positive first impression and maintaining that positive image throughout their career.
On its own, conflict is neither good nor bad. If managed appropriately, conflict often leads to change, which can lead to innovation and growth. If not managed appropriately, conflict can lead to mistrust, lack of communication, and, ultimately, a decrease in productivity. This one-day program explores the dynamics of conflict. It increases participants’ knowledge and skills in identifying and managing conflict, strategies for managing the emotional climate, and applying a variety of successful conflict management techniques.
Interpersonal Skills Development
using Myers-Briggs Type Indicator (MBTI)
Do you ever wonder why you communicate better with some people and not others? Or why something seems so logical to you but makes no sense to someone else? The Interpersonal Skills program will help you to identify why this happens and how you can increase your communication effectiveness to build stronger working relationships. As part of the program, we will be using an instrument called the Myers-Briggs Type Indicator® (MBTI). This program can be delivered in a half or full-day format, depending on your goals.
Retail Sales Training & Product Knowledge
CTR can work with you and your team to create customized product knowledge and sales training. We can create training and tools for whatever model best fits your organization’s products and culture.
Performance Management Training
CTR can work with you and your team to create customized training that incorporates your performance management tools and system. Included in this program are instruction and practice on setting clear expectations, giving quality feedback, and managing performance improvement.
It's All About Service
Whether interacting with a guest, a colleague from another department, or a team member, they are all your customers. This program focuses on the importance of raising your awareness of how you are showing up and provides you with the tools and skills to make sure you are showing up right! Participants will explore the impact that image and attitude have on how we are perceived, develop effective listening and questioning skills, and identify techniques for handling challenging customer situations.